Audi Brookline Customer Reviews

December 17, 2014
Gary C.
great car buying experience with Audi Brookline! great prices and great communication.  Oksana took great care of me !!!

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December 14, 2014
William Reeves
Will be happy to go back. Chris Garvin and co were very helpful.

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December 10, 2014
David C.
I traveled from New Haven to Boston Monday for a meeting and caught a relatively new tire wrong on a sharp Boston granite curb and the tire deflated instantly.  Needing to return to Connecticut the next day, I was desperate to find a replacement tire since the spare would only last 50 miles.  I called several big tire stores and none

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December 09, 2014
victoralmeidasanchez
I got the best salesman person in the dealership! if you are going there ask for Mike Berube you will not regret! And also A3 great car!

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December 09, 2014
Victor D.
Great salesman. Helped me a lot! Mike Berube best guy there!

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December 07, 2014
Dan J.
I just bought an Audi Q5 from HC Brookline. They did everything right to get my business. They worked with me through a process of trading in two cars. Did I get everything I wanted? No. Did I get a deal that worked for me? Yes. Thank you Oksana for your positive attitude, product knowledge, and involving Mike and Miguel at the right

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November 30, 2014
Charles DeSimone
I just drove home in my new A5 and I truly appreciate the attentiveness of Amie Le in my sales process as she was a delight to work with. She is very well versed in the Audi line and maintained efficient communication in completing the purchase agreement. Tony Bruno, is a Boss and made certain that all was to my satisfaction in becom

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November 16, 2014
Lyndsay Hastings
I went into Herb Chambers Audi in Brookline last weekend, looking at potential lease options. I was a little nervous since I don't know a lot about cars and was shopping alone. I was introduced to Kayla DiPaulo and liked her immediately. She was incredibly knowledgeable, honest, and friendly. I never once felt pressured into making a

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November 15, 2014
Lyndsay25
I went into Herb Chambers Audi in Brookline last weekend, looking at potential lease options. I was a little nervous since I don't know a lot about cars and was shopping alone. I was introduced to Kayla DiPaulo and liked her immediately. She was incredibly knowledgeable, honest, and friendly. I never once felt pressured into making a purchase by Kayla, or anyone else from the Audi staff. Customer service is a priority to their team and both Kayla and her manager Tony, did everything in their

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November 15, 2014
Lyndsay25
I went into Herb Chambers Audi in Brookline last weekend, looking at potential lease options. I was a little nervous since I don't know a lot about cars and was shopping alone. I was introduced to Kayla DiPaulo and liked her immediately. She was incredibly knowledgeable, honest, and friendly. I neve...

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November 15, 2014
Lyndsay25
I went into Herb Chambers Audi in Brookline last weekend, looking at potential lease options. I was a little nervous since I don't know a lot about cars and was shopping alone. I was introduced to Kayla DiPaulo and liked her immediately. She was incredibly knowledgeable, honest, and friendly. I never once felt pressured into making a

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November 09, 2014
edoelger
This Audi dealership was very recently taken over by Herb Chambers and the staff are fantastic. They made car buying as painless as possible. They are polite and respectful to everyone. It is a COMPLETELY different experience from the Audi dealership it was a couple months ago. Herb Chambers prices are fixed, but reasonable, so if you do your research and you know what you want to buy, it is an easy transaction. The customer service is phenomenal, and I really had fun with both my sales per

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November 09, 2014
emily
This Audi dealership was very recently taken over by Herb Chambers and the staff is fantastic. They make car buying as painless as possible. They are polite and respectful to everyone. It is a COMPLETELY different experience from the Audi dealership it was a couple months ago. Herb Chambers prices are fixed, but reasonable, so if you

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November 08, 2014
Dave Rosenblatt
This Audi dealership was very recently taken over by Herb Chambers and the staff is fantastic. They make car buying as painless as possible. They are polite and respectful to everyone. It is a COMPLETELY different experience from the Audi dealership it was a couple months ago. Herb Chambers prices are fixed, but reasonable, so if

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November 08, 2014
Melinda Brown
I purchased my first Audi - a Q5 - last month. The experience of buying it could not have been better. I have never been treated with the kind of respect and attention that Kayla DiPaolo gave to me before, during and AFTER the sale. She drove all the way to the Cape to pick up a car that met the specifications I wanted. She is pat

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November 06, 2014
Tango14
I had a very pleasant and professional experience purchasing a 2014 Q7 S Line. Called to schedule a test drive and the Q7 was ready to go when I got there. All of my questions were answered when asked and any follow up was timely. Could not ask for more.

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November 06, 2014
MC2
I had a very pleasant and professional experience purchasing a 2014 Q7 S Line. Called to schedule a test drive and the Q7 was ready to go when I got there. All of my questions were answered when asked and any follow up was timely. Could not ask for more.

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October 31, 2014
mike sherman
I had the pleasure of working with Chris Garvin on my purchase of a brand new 2015 A3. He was the least pushy salesman I have ever worked with, and I am in sales myself. He did not rush me and was very knowledgable regarding their product. I shopped around between BMW, lexus acura and Audi, and chose to stick with Audi due to the

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October 30, 2014
idio
My experience with the service group was great. We worked with Ken Meltzer, who was very nice and did a great job explaining what repairs were needed and why. He was very responsive. Everything was handled quickly and at what I thought was a reasonable price.

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October 30, 2014
Ed Goldman
Had a great service experience at Audi of Brookline. Ken in service did a great job diagnosing my problem and getting me back on the road quickly. Thanks Ken.

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October 30, 2014
John R
My experience with the service group was great. We worked with Ken Meltzer, who was very nice and did a great job explaining what repairs were needed and why. Everything was handled quickly and at what I thought was a reasonable price.

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October 30, 2014
Mike S.
I had the pleasure of working with Chris Garvin on my purchase of a brand new 2015 A3.  He was the least pushy salesman I have ever worked with, and I am in sales myself.  He did not rush me and was very knowledgable regarding their product. I shopped around between BMW, lexus acura and Audi, and chose to stick with Audi due to the g

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October 30, 2014
John R.
I'm a little surprised by some of these reviews.  My experience with the service group was great.  We worked with Ken Meltzer, who was very nice and did a great job explaining what repairs were needed and why.  Everything was handled quickly and at what I thought was a reasonable price.  They were recently bought out, so maybe it's w

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October 29, 2014
carobino
I was feeling confused and overwhelmed by many of the features of my new Audi 3, particularly the MMI Touch system. Original salesperson's explanation had not been very helpful. While I had not purchased my car at Brookline Audi, the showroom was close to where I lived. I took a chance and called their sales manager, hoping that someone there would be able to answer my questions. I was fortunate that the sales manager agreed to this idea and put me in touch with an Audi ELITE Brand Speci

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October 29, 2014
Cathy
I was feeling confused and overwhelmed by many of the features on my new Audi 3, particularly the MMI Touch system. Original salesperson's explanation had not been very helpful. While I had not purchased my car at Brookline Audi, the showroom was close to where I lived. I took a chance and called their sales manager, hoping that some

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October 29, 2014
Dorothy
I went into Audi Brookline figuring that it would be my first stop, and then I would shop around and compare. Instead, to my pleasant surprise, it turned out to be my one and only stop. As on the first day, when I returned the next day, everyone at the dealership from Oksana, my salesperson, to Tony, the general manager, and everyone

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October 26, 2014
cathy70
I was feeling confused and overwhelmed by many of the features of my new Audi 3, particularly the MMI Touch system. Original salesperson's explanation had not been not very helpful. While I had not purchased my car at Brookline Audi, the showroom was close to where I lived. I took a chance and c...

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October 24, 2014
speedracer1000
I am very satisfied with not only the quality of work but the service experience from beginning to end! Ask for Ken M.! He is the best service adviser I have had and the reason why I continue to purchase all of my cars from Audi Brookline.

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October 24, 2014
Kayla_Fan
we all know that buying a car can be a long grueling experience. When you deal with "the Best" salesperson ever, your opinion will greatly change. Her name is Kayla DiPaolo Her knowledge of vehicles is amazing. Kayla will go that extra mile for you. She will seamlessly put all the details ...

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October 24, 2014
speedracer
I am very satisfied with not only the quality of work but the service experience from beginning to end! Ask for Ken M.! He is the best service adviser I have ever had and the reason why I continue to purchase all of my cars from Brookline Audi.

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October 23, 2014
Cliff H.
A little pricy but good people and good service.

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October 22, 2014
Anonomous
I've looked at Audi's in the past at this dealership, but working with Greg this time was a great experience. Very knowledgable, patient (I test drove a few)and honest. I got a great deal and everything was made very easy from start to finish. Must be the new owners and staff.

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October 22, 2014
Dawn
After being a Cadillac owner for years, I decided to try Audi and I was thrilled with the customer service at Audi of Brookline, in Brookline, Ma. I was a little unsure about what I wanted but my sales person Kayla was very informative and easy to work with as well. Mike Espey, the General Sales Manager was extremely thorough and a p

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October 22, 2014
Anonymous
I had a great experience shopping at Audi Brookline. Went to other dealerships, but Greg and Mike were so helpful and made everything so easy, I felt comfortable buying a car there.

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October 21, 2014
Maria Ohannesian
Here at the dealership now! Just purchased a vehicle from Kayla DiPaolo. What a great experience. Waiting for my new car to come out of detail. The whole process was so smooth. Kayla's knowledge about the Q5 was so impressive. I've been comparing this vehicle to the RX350 for quite sometime... Waiting for Lexus to step up their game

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October 21, 2014
Michael Holtschlag
I just bought a new Audi Q5 from Chris Garvin at Audi Brookline. Chris and the manager, Michael Espey, were terrific! The initial sales experience was great - quick and easy, cut to the chase on the numbers, fair deal for me and one that they could make work. I knew I was getting a premium car when I bought an Audi. I was very pleas

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October 14, 2014
Deb D.
Had a great experience buying a car at Brookline Audi.  Chris Garvin and Miguel were very helpful in going through each facet of this purchase.  They both made the car buying process enjoyable.  Looking forward to driving my first Audi for years to come!

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October 13, 2014
Sarah Housman
I've been going to Audi Brookline for the past 16 years, since we bought our first A4 wagon in 1998. When it was time to buy a new car in 2014, we stayed with Audi Brookline (after looking at other options), because Ralph Trepanier (sales) and Ken Meltzer (service) are the BEST!

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October 12, 2014
Cheryl C
I love this place! Chris Garvin has sold me two cars over the past few years and he is a man of integrity. No hard sell. He knows his cars and he delivers great advice, guidance and great service. Everybody in the dealership is top notch from the sales manager to the finance manager.

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October 12, 2014
Paolo M.
Great dealer, excellent service, always on top of everything! This is my 3rd Audi  from Audi of Brookline and loving it!Ralph Trepanier, dealer and Ken Meltzer, service, 2 true Audi experts.

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October 11, 2014
Peter J.
Audi Brookline is par excellence. Service extraordinary. Ken Meltzer runs a tight ship. Why I go to the dealership for sales and fixes. The best. Honest. Committed. The works.

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October 09, 2014
Andrew Frazier
I would first like to thank Kayla and Miguel for the excellent service I received to day in purchasing my A3. They were both very attentive and knowledgeable to what I wanted in a vehicle. I would also like to thank Krystle and all of the other employees that I came into to contact with today, that made this a very enjoyable car buyi

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October 08, 2014
Hee-Jung Chae
I started shopping for an A4 back in November of last year. I wasn't sure what I wanted at the time, so I went in for a test drive and met Amie Le from Sales. She was personable and very knowledgeable about the cars. After talking to her, I decided to wait for A3. She kept in touch with me and informed me of what was going on with t

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October 08, 2014
suzanne rounds
I typically do not write reviews but had such a great experience today at Audi of Brookline with Tony Bruno and his team. Test driving and learning much about CPO Audi A4. From the moment I got there, the test drive, and the experience with the sales staff and the management, compelled me to share my story. I was concerned of my t

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October 08, 2014
Alexander Saunders
Best dealership around, let alone Audi. The customer service can't be beat. Oksana, Ralph, Miguel, Mike...all went the extra mile and then some to make my first car leasing experience the best one possible. No wonder this place came so highly recommended. Thank you Audi Brookline!!!!!!!!!!

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October 08, 2014
Mike H.
I just bought a new Audi Q5 from Chris Garvin at Audi Brookline.  Chris and the manager, Michael Espey, were terrific!  The initial sales experience was great - quick and easy, cut to the chase on the numbers, fair deal for me and one that they could make work.I hate to admit it, but I bought a car with an interior that seemed OK whe

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October 07, 2014
Cheryl C.
I love this place! Chris Garvin has sold me two cars over the past few years and he is a man of integrity. No hard sell. He knows his cars and he delivers great advice, guidance and great service. Everybody in the dealership is top notch from the sales manager to the finance manager.

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October 05, 2014
Brock L.
Awesome cars,  went here with a friend who wants to buy a new Audi A3.  Audi is not on my radar or price range. I will say this dealership experience was very good. Very impressive product line. When I read these Yelp reviews I was expecting  the worse.. Well that was the wrong assumption.  This dealership is now part of the Herb Cha

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September 03, 2014
Sadie Lynne Depta
Audi of Brookline is a 5 star establishment with service to match. We recommend this dealership highly. Better than Mercedes and BMW. Matthew Bride was our salesperson. He is thorough, personable, knowledgeable, and is willing to take the extra measure to ensure you're getting the best deal possible. Thanks to them, we have a ne

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July 12, 2014
Tom Barocci
Ralph Trepanier is the most knowledgeable, customer focused, no pressure automotive person I have ever dealt with. My latest purchase (2014 A8) is the seventh in a row from Ralph. The intro to test ride to sale process was smooth, on time and well done. The training session on all the new electronics was and is excellent. Ralph is

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Audi Brookline

308 Boylston Street
Directions (Route 9),
Brookline, MA 02445

  • Sales: (888) 720-0505
  • Service: (888) 720-5469
  • Parts: (888) 720-7606

Sales Hours

  • Monday 8:30am - 9:00pm
  • Tuesday 8:30am - 9:00pm
  • Wednesday 8:30am - 9:00pm
  • Thursday 8:30am - 9:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 8:30am - 6:00pm
  • Sunday 11:00am - 5:00pm
See all department hours

Dealership Hours

  • Monday 8:30am - 9:00pm
  • Tuesday 8:30am - 9:00pm
  • Wednesday 8:30am - 9:00pm
  • Thursday 8:30am - 9:00pm
  • Friday 8:30am - 6:00pm
  • Saturday 8:30am - 6:00pm
  • Sunday 11:00am - 5:00pm

Parts Dept. Hours

  • Monday 7:00am -7:00pm
  • Tuesday 7:00am -7:00pm
  • Wednesday 7:00am -7:00pm
  • Thursday 7:00am -7:00pm
  • Friday 7:30am -6:00pm
  • Saturday 7:30am -4:00pm
  • Sunday Closed

Service Dept. Hours

  • Monday 7:00am -7:00pm
  • Tuesday 7:00am -7:00pm
  • Wednesday 7:00am -7:00pm
  • Thursday 7:00am -7:00pm
  • Friday 7:00am - 6:00pm
  • Saturday 7:30am - 4:00pm
  • Sunday Closed